- Most support email repeats a few dozen questions your policy already answers.
- Speed comes from a drafted reply waiting, not from a bigger team.
- A gap in the knowledge base is fixed once instead of answered forever.
- Order questions are checked against the real Shopify order before replying.
What customer service outsourcing companies charge
Customer service outsourcing companies price by the hour, by the agent or by the ticket. Offshore teams are often quoted from about $8 to $15 an hour per agent. Onshore teams commonly run $25 to $45 an hour or more, usually with a monthly minimum.
Those prices buy coverage, not knowledge. A new agency still has to learn your products and your refund policy. Until it does, your customers are the training data.
How Nooticr's Customer Care Agent answers
Every email that reaches your support address gets a drafted reply in minutes. The draft is built from your FAQs, your documents and your written policy. It sits beside the customer's message, waiting for your approval.
Cases that need a person are escalated with a summary instead. That covers a refund outside policy, a legal threat or a chargeback. With your approval, it can refund or cancel a Shopify order when your policy allows it.
Tip:Paste your returns policy and your ten most common answers before the first morning. Drafts get noticeably better from day one.
The morning review that keeps answers right
Every morning it reviews what is waiting. It checks each order question against the store's own record of status, shipment and tracking. It never reads the customer's payment details or address for this.
Then it lists the questions your knowledge base could not answer. It fills the gaps it can from facts you already wrote down. It never changes your policy and never emails a customer on its own.
On Mondays the report adds the week in review: the themes customers raised most, the drafts you had to edit and the gaps still open. That is the conversation an outsourced team rarely has with you.
Frequently Asked Questions
Does the AI agent reply to customers automatically?
No. Every reply is a draft until you approve it. The agent never emails a customer on its own.
Does it work with Shopify orders?
Yes. It looks up order status, shipment and tracking in your Shopify store, and with your approval it can refund or cancel an order your written policy allows.
Is it priced per ticket?
No. The Customer Care Agent is $499 a month, flat, however many emails arrive.